Pre & Post Warranty Support
ASQUARE LABS has successfully been managing the complete pre-sales and post-sales support.
Complete post-sales support
The warranty services include Call Centre support, importing and re-exporting of spare parts, warehousing, forward and reverse logistics, return to bench and on-site support across the country, back end validation (NTF or NDF) and high level repairs.
ASQUARE LABS - The Preferred Partner
- For Vendors, ASQUARE LABS can reach their customers anywhere in India; deliver service as per the committed SLA
- ASQUARE is a single point of contact for all the services a vendor needs.
- Flexible and robust IT support provides visibility to operations.
- Skilled and experienced manpower ensures faster rollouts and good project and customer management.
Post Warranty
We provide multiple post warranty support options to customers.
Warranty Extension Packs:
We are the leading distributors for many vendors for their warranty extension packs. Customers can extend the warranty by buying the packs. Customers are assured of extended support from original equipment manufacturer.
Spare parts supply:
Due to availability of skilled third party or in-source manpower, some of the customers would like to maintain their IT assets on their own and need supply of genuine spare parts. We are master parts reseller for many brands. Through the network of resellers we ensure free availability of spare parts across India.
Maintenance contracts:
Corporate customers who would like to focus on their core business activities outsource the complete IT maintenance to competent service providers. The key attributes a corporate customer considers while deciding on the service provider are:- Reach
- Skill sets across wide range of products
- Good systems and process that provide visibility and accountability.
- Total cost of ownership. Ensure with its reach, expertise across diverse products and proven track record of successfully supporting large national accounts is preferred partner for many corporate customers.